Questions & Answers

We offer customization services to adjust the properties, formulations, and specifications of our products according to customers' specific requirements. Parameters such as color, melting point, and viscosity can all be tailored to meet individual needs.

We offer full after-sales and technical support. If there are any quality concerns, please contact our sales or technical team promptly. We’ll respond quickly to verify the issue and provide a replacement or technical solution to protect your interests.

Yes, we work with experienced logistics companies familiar with wax exports and can recommend reliable agents to ensure safe and efficient delivery.

Our paraffin and Fischer-Tropsch waxes offer several advantages, including:

· High purity: Free from impurities, suitable for precision applications.

· Stability: Excellent thermal stability, capable of withstanding high-temperature environments.

· Adjustability: Melting point, hardness, and viscosity can be customized to meet different requirements.

To ensure product stability during transportation, our paraffin wax products are equipped with reinforcement straps or support rods. This effectively prevents packaging damage during transit and ensures the product arrives safely at the customer’s location.

Under reasonable storage conditions, the shelf life is 2-3 years

Yes, we can provide pre-shipment samples for your confirmation. We will send you the samples before formal shipment to make sure you have no problem with the quality and specification of the products.

Paraffin wax and Fischer-Tropsch wax should be stored in a cool, dry, well-ventilated place, away from heat and direct sunlight. Keep the packaging intact to prevent moisture and contamination.

Our paraffin wax and Fischer-Tropsch wax products are carefully formulated to offer excellent temperature stability. We provide specific products for different temperature conditions to ensure optimal performance in various environments.